Help Center

Print Club FAQ

  • International Shipping

    Please see International Membership tier details! 

  • Change Address / Email / Billing / Cancel or Pause Subscription

    You can edit your address, email, and billing details using your customer portal link located here. You can also cancel or pause your subscription here as well. 

  • Shipment Date / Wait Time

    Print Club orders are mailed near the end of the previous month so they arrive during the first week of the featured month. This way, members can enjoy and display each month’s print throughout the month it’s meant for.

    **You will receive an email when your print is on its way. Please allow allow up to 14 business days after your fulfillment email for US orders, and up to 30 business days internationally.**

  • Tracking

    The print club is mailed with stamps to seep your membership affordable! So, unfortunately, there is no tracking on print club orders.

  • Sign-Up Period

    The sign up period ends on the 27th of each month. Example:

    Dec 28-Jan 27 → February Letter

    Jan 28-Feb 27 → March Letter

    Feb 28-Mar 27 → April Letter

    Payment Overlap

    When you join at the beginning of a sign up period, (28th - 31st) there may be some overlap in your payments before receiving your first print. Rest assured every transaction corresponds to a unique print!


  • Catch Up on Previous Prints

    You can catch up on previous months at the Catch Up Prints page. These prints ship at the end of each month, at the same time as the regular Print Club mailing. They ship in separate envelopes from the regular mailing, so expect multiple items in your mail! If they do not arrive at the same time, please allow a few days.


     

General FAQ

  • Privacy Policy

    Your data is only used for internal marketing purposes and will never be sold to outside sources.

  • Sizes

    All original and print sizes are in inches!

  • Return Policy

    All sales are final. Prints are made to order, so Joy is unable to accept returns, exchanges or cancellations.

  • Processing Time

    Art Prints are printed on demand and take up to 7-9 days to be printed and shipped. You will recieve tracking once your order has shipped.
    Originals are shipped within 2 weeks or as detailed on product page.

  • Ship Time

    Domestic orders are shipped via USPS and typically arrive within 4-5 business days. Please allow up to 21 days for international orders.

  • Secure Payment

    All payments are processed through software that complies with the PCI standards, uses HTTPS, and other security best practices.

  • Damaged Orders

    If your order is damaged or incorrect, please contact me at joymorrell.art@gmail.com with your name, order number, and photos of the damage or incorrect item. I’m happy to assist you!

  • Shipped Package Does Not Arrive

    If your tracking is displayed as delivered but your shipment has not arrived, please contact your local post office with the tracking number (find this in your shipping notification). Often packages are waiting for pickup at your nearest post office.