Shipping policy

Shipped Package Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you have not received it, please contact your local post office or shipping carrier directly using your tracking number (provided in your shipping confirmation email).

In many cases, packages may be held for pickup or delivered to a secure location nearby. We recommend checking with neighbors or your local postal facility before reaching out.

Please note: once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.